“Workshops and Training
to Enhance Customer Service and Boost Your Bottom Line”

“We invited Rene’ from RJI Training and Consulting to give a presentation on Internal and External Customer Service. What impressed me the most was her desire to meet with management before hand to gather information on our specific needs so that her presentation was tailored directly to our company.”

–Kelly Kelly, Training Coordinator, Bank of Whitman

This is where you’ll find a variety of solutions to meet your individual business needs. We also specialize in developing customized, topic-specific programming.  Please contact us with questions about designing workshops and training that will meet your unique needs and exceed your expectations.

To request a personal consultation, email Rene’ at rene@rjitac.com and include the title of the program you’d like to explore in the subject line of your email. You’ll receive a personal response to determine a mutually agreeable time to discuss your individual needs.

Outstanding Customer Service
This workshop is a complete course in the development of Outstanding Customer Service. It will help you develop and enhance your internal philosophy about customer service so your team exceeds the expectations of your customers. These proven customer service techniques increase customer loyalty and in turn can help increase your profits.

To request a personal consultation, eemail Rene’ at rene@rjitac.com with the subject line: Outstanding Customer Service

Adults as Learners
This workshop is designed for professionals who are often responsible for training and educating others in the workplace. You will gain insight into the learning process of adults. You will look at needs specific to adult learners and the characteristics of successful instruction and interaction.

To request a personal consultation, email Rene’ at rene@rjitac.com with the subject line: Adults as Learners

Four Generations, One Workplace
This workshop will explore the different characteristics, behaviors, influences and communication styles of the four generations that make up our workplace today. Participants will discover strategies for bridging gaps and creating a more harmonious and highly functioning environment.

To request a personal consultation, email Rene’ at rene@rjitac.com with the subject line: Generations

Fundamentals of Effective Communication
This course will examine the basic elements of communication and describe how you can send clear and consistent messages. It gives tips for choosing the right communication method and considering other important factors that impact effectiveness. We will cover effective listening and feedback skills along with practical and immediately useful strategies and tips.

To request a personal consultation, email Rene’ at rene@rjitac.com with the subject line: Effective Communication

Interpersonal Skills
This course focuses on core skills for the modern business professional. If you work with people, having top notch “people” skills enhances both your performance and the performance of your team or department. From motivating teams to building positive relationships, these are the tools and skills that will improve individual and organizational performance.

To request a personal consultation, email Rene’ at rene@rjitac.com with the subject line: Interpersonal

Competing with and Defeating Goliath
This workshop focuses on strategies that smaller, local businesses can use to retain and grow their local customer base.  Concepts discussed include the value of local service, selling what you have to offer, the value of the lifetime customer, and using your size to your advantage.

To request a personal consultation, email Rene’ at rene@rjitac.com with the subject line: Goliath

** All programs are customized to fit your organization’s objectives and time constraints.

“Rene’s positive, enthusiastic approach to customer service training was very impressive. She was asked to present the same material to over a dozen groups of staff and was energetic in her efforts to “keep it fresh” every time. We appreciated her consistent professionalism and genuinely enjoyed working with her.”

– Rhonda Mason, Director of Patient Care Services, Tri-State Memorial Hospital

Ask about our Customer Service Coaching programs!

Phase 1

We will work with you to assess the current situation in your organization.  We will then explore the organization’s values as well as your goals and objectives.  Together we will ensure that the foundations are in place for you to reap the financial rewards of being truly customer-oriented.

Phase 2

We will custom design and implement programming designed to strengthen your internal environment as well as programming that will allow you and your team to deliver outstanding customer service to your external customers.  This outstanding service will be reflected in increased customer loyalty and retention.

Phase 3

RJI will provide you with the tools and support your need to implement these custom-design strategies to ensure long-term customer service success.

Call or email today to discover how our custom Customer Service Coaching can boost your bottom line!